Understanding the OHOM Pad Max Lights

• White Light: Standard heating mode, recommended for the Ui Mug.
• Purple Light: High Heat mode, recommended for larger products such as the Ui Plus Mug and Leiph Teapot.
• Purple Light with a Pulsing White Glass Surface: Max Heat mode, designed for higher-temperature applications such as the Fondi Fondue Set.
• Rapid Continuous Purple Blinking: An Error Might Have Occurred. Please try unplugging the cord and plugging it back in after 30 seconds. If the purple blinking persists, contact us for assistance.

Understanding the OHOM Pad Lights

• Slow Purple Pulses: Heating in Progress
• Slow Blue Pulses: Phone Charging
• Continuous Purple Blinking: An Error Might Have Occurred. Please try unplugging the cord and plugging it back in after 30 seconds. If the purple blinking persists, contact us for assistance.

Which OHOM products work with the OHOM Pad and OHOM Pad Max?

Both pads are compatible with OHOM ceramic heating products. The OHOM Pad Max is recommended for products that benefit from more precise temperature control or higher heat, including the Ui Plus Mug, Leiph Teapot, and Fondi Fondue Set.

What is the difference between the OHOM Pad and OHOM Pad Max?

The OHOM Pad provides induction heating for compatible OHOM ceramic products and wireless charging for compatible phones and accessories.

The OHOM Pad Max adds an infrared temperature sensor, tap controls, and three heating modes for more precise temperature regulation and higher-heat applications.

How long does it take to heat a cold drink?

The OHOM Pad is designed primarily to maintain warmth rather than rapidly heat a cold beverage. For the best experience, place a freshly prepared hot drink on the Pad.

Why is my drink not getting warm enough?

Make sure the ceramic product is centered on the heating area and that you are using the correct heating mode. Larger products, such as Ui Plus and Leiph, perform best with the OHOM Pad Max in High Heat mode.

Also confirm that you are using the original OHOM power adapter and USB-C cable.

Does the OHOM Pad contain a battery?

No. The OHOM Pad must remain connected to a power source during use. OHOM ceramic heating products also do not contain batteries.

Can I place any mug or container on the OHOM Pad?

No. Heating works only with compatible OHOM ceramic products designed with the required metal layer in the exterior base. Ordinary mugs and containers will not heat.

Is it normal for the Pad surface to feel warm?

Yes. The Pad and the base of the ceramic product may become warm during heating. Allow both surfaces to cool before cleaning or handling the bottom of the product.

How should I clean the OHOM Pad?

Unplug the Pad and allow it to cool completely. Wipe the surface with a soft, slightly damp cloth. Do not immerse the Pad in water, rinse it under running water, or use abrasive cleaners.

What should I do if my ceramic product is cracked or damaged?

Stop using it immediately. A cracked product may allow liquid to reach areas that should remain dry. Contact OHOM Customer Care for assistance.

Where should I place my phone for wireless charging?

Place the phone near the center of the Pad and confirm that the phone displays its charging indicator. Remove thick, magnetic, or metal-containing cases if charging does not begin.

Can I use a longer USB-C cord?

Yes. A 6-foot USB-C cable is available from the OHOM online store. We recommend using only genuine OHOM cables and accessories, as third-party components may be incompatible or prevent the product from functioning properly.

Can I use a different USB or Adapter?

The OHOM Power Adapter is specifically designed to provide the power required for both heating and wireless charging. Standard USB ports and many third-party adapters or cables—including those connected to computers or laptops—may not provide sufficient power and may prevent the OHOM Pad from operating properly.

For the best performance and safety, please use only the power adapter and USB-C cable supplied or approved by OHOM.

Why isn’t my phone charging?

First, confirm that your phone supports Qi wireless charging. Remove any thick, metallic, magnetic, or incompatible phone case, then place the phone near the center of the OHOM Pad.

Some phones or accessories contain magnets or metal components that may activate the Pad’s foreign-object detection system and prevent charging. When charging begins, confirm that your phone displays its charging indicator.

Can I microwave my mug, teapot, diffuser, or fondue?

No. OHOM ceramic heating products contain a metal layer in the exterior base that interacts with the OHOM Pad through induction heating. Because the products contain metal, they must not be placed in a microwave.

Are the mug, teapot, diffuser or fondue dishwasher safe?

OHOM ceramic heating products are dishwasher safe unless otherwise indicated. However, components made with wood or other natural materials—including the lids supplied with certain Leiph and Fondi products—must be washed by hand.

Mugs with custom-printed logos should also be washed by hand, as the heat and water pressure inside a dishwasher may damage the printed design.

For Sio Glassware, it is not recommended to use the dishwasher, as the heat and high pressure may strip the smoky gradient finish.