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Troubleshooting Guide

  • Use only the USB cord provided by OHOM
  • Unplug the USB cord
  • Wait 30 Seconds
  • Plug the USB cord back in
  • Test the unit to see if it start heating. The bottom of the OHOM unity Product should start to feel warm.

Other types of USB power supplies are not compatible with OHOM Unity Products. Please use only the power supply provided by OHOM.

Laptop, computer, or any other type of USB port will NOT work with the OHOM Pad.

If you're still experiencing issues, try flipping the USB cord 180° and reconnecting it to the OHOM Pad.

If the issue persists, don't worry. Your OHOM products is covered by a one-year limited warranty. Please contact us at We'll be happy to assist you with a replacement or exchange.