Limited Warranty
Ceramic and Metal Products
OHOM ceramic and metal products are covered by a three-year limited warranty against defects in materials and workmanship under normal, non-commercial use and in accordance with the product instructions. The warranty period begins on the original date of purchase.
If a covered product has been discontinued or is no longer available, OHOM may replace it with a similar product or one of comparable value.
Products created exclusively for third-party retailers or corporate-gifting programs are not eligible for replacement under this warranty unless otherwise stated in the applicable purchase agreement.
This warranty does not cover:
- Normal wear and tear
- Commercial use
- Accidental damage, misuse, or improper care
- Scratches, stains, discoloration, or corrosion
- Damage resulting from failure to follow the product instructions
To the extent permitted by law, OHOM is not responsible for incidental or consequential damages arising from the use of the product. This warranty does not affect any rights you may have under applicable law.
Electronic Products
OHOM electronic products and components are covered by a one-year limited warranty against defects in materials and workmanship under normal, non-commercial use and in accordance with the product instructions. The warranty period begins on the original date of purchase.
This warranty does not cover damage caused by misuse, accidents, improper power sources, unauthorized modifications or repairs, or failure to follow the product instructions. To submit a warranty claim, please contact support@ohom.com and provide proof of purchase and details of the issue.
Returns & Exchanges
What is OHOM’s return and exchange policy?
OHOM accepts returns and exchanges for eligible products purchased directly from the OHOM online store. Requests must be submitted within 30 days of the original purchase date and accompanied by proof of purchase.
Before requesting a return or exchange, we recommend reviewing our Troubleshooting Guide, as many common issues can be resolved quickly.
Products confirmed to have a manufacturing or material defect may be replaced at no additional charge. If the original product is no longer available, OHOM may provide a similar product or one of comparable value.
For returns or exchanges unrelated to a manufacturing or material defect, the customer is responsible for return shipping costs. Returned products must be complete, undamaged, and in their original packaging. Products showing signs of use, damage, or missing parts may not be eligible for a refund or exchange.
To request a return or exchange, please contact support@ohom.com.
A small point to verify before publishing: whether the 30-day return period begins on the purchase date or the delivery date. Using the delivery date is generally more customer-friendly and avoids reducing the return window while an order is in transit.
